The Return Policy below applies to standard returns only. If there is a problem with an item you have received or if you believe a product has developed a fault, please get in touch with our Customer Service Team, via Live Chat (at the lower right-hand corner of our website) or email. We will make every effort to resolve the issue as quickly as possible for you.

Return Policy

If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 30 days from the date of purchase (subject to the product exclusions outlined below).

We are unable to offer exchanges on unwanted items, however, if you wish to purchase a different item, simply hop onto our website and place a new order separately. This will be processed and dispatched as quickly as possible.

Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. They should also be securely packaged in a sealed box, to ensure the contents are protected during transit. Our Returns Team will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.

All refunds will be issued to the original payment method on the order within 5 days of receipt at our warehouse.

Swimbler recommend all returns are sent via a tracked and recorded delivery servive ie. Royal Mail, Swimbler are not responcable for any items the customer sends that go missing in transit or are damaged on arrival.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at

Product Exclusions

There are some exclusions to our Returns Policy, as detailed below:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

  • Personalised or customised items, cannot be returned
  • For hygiene reasons, any intimate garments, such as underwear and swimsuits, can only be returned if the items are unworn (with protective packaging intact)
  • Gift vouchers cannot be returned or refunded
  • Sale items can not be returned
  • Products received over 30 days ago cannot be returned
  • Products that have been opened or unsealed cannot be returned
  • Products returned in an unsatisfactory condition cannot be returned
  • Products which have been damaged in return transit due to insufficient packaging cannot be returned
  • Please note, Swimbler reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.

To return your product

  • You should mail your product to:

  • Swimbler,

  • 117 Upwell Rd,

  • March,

  • Cambs.

  • PE15 0DA.

  • Contact us at for questions related to refunds and returns.

This Return Policy does not affect your statutory rights.